FREQUENTLY ASKED QUESTIONS


ANY ADDITIONAL QUESTIONS?

Please contact our customer service team.

Phone
(877) 697-9548

Email
info@dailydoselife.com

Do You Offer Discounts?

Yes! We have a couple of discount options available:

Subscription: a subscription to our meal delivery program is the most convenient and cost-effective way to truly transform your health and vitality. Subscribers receive up to a 10% discount on our program prices, along with free delivery. You can get started here.

We try to make ordering as easy as possible for you and offer different program lengths (2-day, 3-day, 5-day and 7-day options) to best accommodate your schedule.

New Client Offer: if you have never placed an order with Daily Dose you can click here to receive 20% off your first order (min $250 spend). Code: 2021

If you have any specific questions about which program is best for you, please email info@dailydoselife.com

What precautions are being taken against Covid-19?

Your health is our top priority, and we are always committed to food safety and responsible sourcing. We know you may have concerns about the coronavirus, so we wanted to take a moment to let you know what steps we are taking to keep both you and our team safe and healthy.

We uphold the highest standards for hygiene and sanitation. Although studies show that the coronavirus does not survive in food, there are always rigorous practices in place at our two kitchens to prevent the potential spread of germs. Our kitchens perform small group trainings to reinforce good manufacturing practices, paying special attention to effective hand washing, using personal protective equipment to prevent contamination (gloves, masks, and face shields), and ensuring strict adherence to all rules and policies - including enforcement of social distancing. Additionally, we have invested in hiring a professional deep cleaning and disinfecting team to come clean our kitchens.

While we are grateful to still deliver meals right now, all delivery drivers have been instructed to not deliver directly to clients moving forward. They will leave boxes in the safest place possible (ideally inside or at the front desk of a building) and knock or ring doorbells to alert clients that their deliveries have arrived. Additionally, drivers will not be picking up any extra boxes, liners or ice packs at this time.

Daily Dose meals and products are produced within the United States. We source our food ingredients domestically from thoroughly vetted farms and suppliers, and we're in close touch with all our vendors about their sanitation practices.

We continue to closely monitor the CDC and FDA recommendations and will update the website if there any changes to our operation in the future.
Have more questions? info@dailydoselife.com

What are my options when getting started with a meal program?

Choose how many meals a day and how many days a week. We offer 2-day, 3-day, 5-day and 7-day plans covering breakfast, lunch and dinner. Meal Plan or Special Program may also include additional items like teas, performance smoothies and broth.

What is your cancellation policy?

Unfortunately, we can’t issue a refund once a Plan or Program has started.

Plan and Program can be paused and a store credit will be issued with 48 hours notice prior to your delivery day. To request any change please email: support@dailydoselife.com 

Store credits do not expire, and you can simply email us to reschedule: support@dailydoselife.com 

What can I expect on my meal program?

Ready-to-eat, portioned meals without any prep or cooking. Our meals come in oven-safe containers so all you have to do is heat and eat. All meals are organic, gluten-free, dairy-free, non GMO and have no refined sugar.

When can I start my meal program?

THE MEAL PLANS - KETOTARIAN, THE ACID-KICKING MEAL PLAN, PROTEIN FORWARD, PALEO, KETO and THE PLAN BY ANNA KAISER

2-day, 5-day & 7 Meal Plans starts on Monday of each week.

3-day Meal Plan starts on Wednesday of each week.

SPECIAL PROGRAMS - PROTEIN FAST, reFRESH and GET OFF YOUR SUGAR

Start on Mondays.

How do DailyDoseLife subscriptions work?

A DailyDoseLife subscription is the easiest, most convenient, most cost-effective option for clean eating. Because we know that the most life-changing results occur when you eat our way the majority of the time, a Daily Dose subscription guarantees that you never have to miss a single week of clean, wholesome meals. (That’s one less thing you have to think about, no shopping, no cooking, and no cleaning.) We’ll charge your card on a recurring weekly basis, and you’ll receive complimentary delivery while enjoying the best value we offer for our coveted meal delivery programs. There is no commitment – you can skip weeks of your subscription if you're traveling or if you want a break, increase or decrease your meals for any given week, and cancel your subscription at any time without any penalty.

A subscription to our meal delivery program is the most convenient and cost effective way to truly transform your health and vitality. Subscribers receive up to a 10% discount on our program prices and free delivery. You will automatically receive meals each week. With a subscription there is no commitment - you can pause or cancel your subscription at any time with no penalty or added cost.

What are the benefits of a meal subscription

A subscription to our meal delivery program is the most convenient and cost-effective way to truly transform your health and vitality. Subscribers receive up to a 10% discount on our program prices, along with free delivery. In addition, subscription saves time and reduces the stress of eating healthy, as you will automatically receive meals each week, unless any changes are made to your schedule. There is no commitment after the first week - you can pause or cancel your subscription at any time with no penalty or added cost. Subscribers also benefit from exclusive access to new programs, products, and events.

As a subscriber, can I skip a week of meals or change my Daily Dose Life meal program?

If you are on a subscription program, you can skip a week with no penalty by logging into your Daily Dose Life Account and looking under "Your Subscriptions".

Any changes to your subscription must be made by Thursday at midnight for the following week.

If you need help, please contact our team support@dailydoselife.com

How do I cancel my DailyDoseLife subscription?

You can cancel your subscription at any time with no penalty by logging into Daily Dose Account and looking under "Your Subscriptions”.

Cancellations need to be made by Thursday at midnight to not receive meals the following week.

Please note, you cannot cancel the first week of your subscription.

You can easily reactivate your subscription by logging back into your Account and finding the subscription to reactivate.

If you need assistance, please contact our team: support@dailydoselife.com

Where do you source your ingredients? 

We work with trusted farmers and suppliers to source the cleanest ingredients on the planet so your body can focus on absorbing what it needs, without the burden of toxins, pesticides and preservatives. Read Our Food Philosophy

Can Daily Dose Life accommodate my food allergies?

We can accommodate up to 3 select allergies for an additional fee of $10 per day.

Keep in mind that all our meals are organic, gluten-free, dairy-free, non GMO and have no refined sugar. While we do our best, we do not provide a product for people with medically-necessitated diets or severe allergies.

We are a facility that processes tree nuts.

Are your meals gluten-free?

Yes, all of our meals are 100% gluten free.

How many calories are in each meal?

We focus on the quality of calories, not the quantity.

Choose the meal plan that works best with your overall health and lifestyle goals. For specific macros, refer to each program.

Can I choose my menu?

Our meal plans have a set menu that is created weekly and seasonally.

If you prefer to order a la carte, try out Market Menu for individual breakfasts, lunches, dinners and desserts.

Do I have to cook anything?

No! Nada! Nothing! Zilch!

All our meals are crafted ready-to-eat by our team of chefs and lovingly prepared in our commissary kitchen.

Can I heat my meals?

Our meals are designed to taste delicious cold so you can enjoy them wherever you are, but many can be heated up if you’d prefer a warm meal.

Breakfasts and Lunches can be enjoyed cold.

Breakfasts, Lunches and Dinners can be heated at 375 degrees for 12-15 minutes or until warm.

While we strongly recommend heating your meals on the stovetop or in an oven/toaster oven, although we understand that this isn't always possible. However you can heat your meals right in the container. Simply remove the lid!

Have more questions? please contact our team: support@dailydoselife.com

Does the program include snacks?

Our PROTEIN FAST and reFRESH Programs come with snacks.

You can also order snacks on the Market Menu.

Will I be able to go about my daily activities (work, exercise, travel, social activities) while on a meal plan?

Most people have no problem going about their daily activities while on any of our programs. In fact, we recommend an active lifestyle in addition to clean eating to optimize your health!

Just make sure to listen to your body and find what works best for you.

Do I need to cut out caffeine and alcohol when on the program?

Our clients see the most success when they eliminate alcohol during the duration of their meal plan. If you are going to have caffeine, we encourage you to drink organic coffee or matcha.

Are meal programs safe if I am on prescription medication?

We strongly recommend consulting with your healthcare practitioner prior to starting a Daily Dose Life meal program, especially if you have specific health conditions or take nutritional supplements or prescriptions.

Can I do a meal program if I am pregnant or breastfeeding?

As always consult your doctor before starting a new meal plan.

How are Market Menu items delivered?

Market Menu items are shipped overnight via FedEx. You'll receive a tracking code via email. Please unpack and refrigerate items promptly upon delivery.

How long does shipping take?

Most orders are received 1-2 business days after you place the order. That reflects the time it takes to process your order + deliver (typically via FedEx). Select items, like dressings and promotional items, may require extra days for processing and will be noted at checkout. You may receive your order in partial shipments so all of your products are delivered as fresh as possible. If there is an unforeseen delay, we will make every effort to notify you.

How long do the Market items last?

Our meals have a 3-7 day shelf life depending on the meal.

Where do you deliver?

Daily Dose Life is currently shipping to the continental United States by FedEx.

In New York Metro, The Hamptons, Westchester and Fairfield Counties get delivered overnight in our fleet of refrigerated vans and are guaranteed to be at your doorstep by 7am. We deliver on Monday, Wednesday and Friday. Weekend meals are delivered on Friday.

When deliveries are delayed due to weather, we will do our best to alert you in advance, but some circumstances are beyond our control and we cannot guarantee delivery windows. We are not liable for failed deliveries due to weather.

When do you deliver?

 

Daily Dose Life Meal Programs and Market items will be delivered in New York Metro.

2 Day Meal Plans (Mon • Tue Meals) Will be delivered once a week.

Sunday late pm - Monday early am

3 Day Meal Plans and Programs (Mon • Tue • Wed Meals):Will be delivered once a week.

Tuesday late pm - Wednesday early am

5 Day Meal Plans and Programs (Mon • Tue • Wed • Thu • Fri Meals): Will be delivered twice a week.

Sunday late pm - Monday early am

Tuesday late pm - Wednesday early am

7 Day Meal Plans and Programs (Mon • Tue • Wed • Thu • Fri • Sat •Sun Meals): Will be delivered three times a week.

Sunday late pm - Monday early am

Tuesday late pm - Wednesday early am

Thursday late pm - Friday early am

We use third party shipping carriers for our meal deliveries, including FedEx and hand-delivery partners who will notify you of your delivery status. Deliveries that are returned or require rerouting due to incorrect addresses may be subject to additional charges for redelivery. When deliveries are delayed due to weather, we will do our best to alert you in advance, but some circumstances are beyond our control, and we cannot guarantee delivery windows. We are not liable for failed deliveries due to weather or incorrect/incomplete addresses.

Will my food stay fresh in transit?

Meals get delivered in insulated cooler bags with ice packs. We suggest transferring meals to the fridge immediately upon receiving them to ensure freshness.

Our delivery boxes are insulated and include ice packs to keep your food at safe temperatures throughout delivery. The ice packs may no longer be frozen upon delivery - this is ok! That means the ice packs are doing their job, and your food should still be cold. To ensure optimal freshness, we recommend storing meals in a refrigerator as soon after delivery as possible. All meals will stay fresh for up to three days after delivery with proper refrigeration.

What if I'm not home during delivery?

Deliveries will be left with your doorman or at your doorstep.

What if I need to modify my delivery time/address/instructions?

All changes to a pre-existing order must be made 48 hours prior to the next delivery date.

To request any change please email: support@dailydoselife.com  

What comes in each delivery?

THE MEAL PLAN DELIVERIES - KETOTARIAN, THE ACID-KICKING MEAL PLAN, PROTEIN FORWARD, PALEO, KETO and THE PLAN BY ANNA KAISER

Monday Deliveries Are 2-days of Meals

Wednesday Deliveries Are 3-days of Meals

Friday Deliveries Are 2-days of Meals

SPECIAL PROGRAM DELIVERIES - PROTEIN FAST, reFRESH and GET OFF YOUR SUGAR

Monday Deliveries Are 2-days of Meals

Wednesday Deliveries Are 3-days of Meals

Friday Deliveries Are 2-days of Meals

Deliveries includes up to 3 meals per day depending on your Meal Plan or Special Program. Meal Plan or Special Program may also include additional items like teas, performance smoothies and bars.

Do you deliver on weekends?

What if I'm not home during delivery?

What do I do with the cooler bags and ice packs in my deliver

What do I do with the cooler bags and ice packs in my delivery?

If your meals are delivered in our cooler bag, our NY Metro delivery team will be happy to pick it up along with any ice packs. You can leave your bags with your doorman, hang them on your doorknob or hand them to our delivery person directly. All other areas are welcome to keep their bag (NYC too!).

Can I recycle the meal packaging?

Containers are a zero waste solution made out of pressed vegetables and grasses. Please dispose of them in your regular trash or compost.

Are the containers BPA free?